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Tanya Rabourn on Ethnography

My guest today is Tanya Rabourn. Tanya is a design strategist and researcher based in Dubai. Her focus is on service innovation for social impact. In this conversation, we discuss the role of ethnographic research in understanding the people and cultures served by design.

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Download episode 45

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Cyd Harrell on Design for the Long-term

My guest today is Cyd Harrell. Cyd is a product, service design, and user research leader focused on the civic and government space. In this conversation, we discuss the differences between designing for civic and commercial projects and what it takes to design respectful systems that stand the test of time.

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Download episode 27

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Carol Smith on Artificial Intelligence

My guest today is Carol Smith. Carol is a user experience researcher at the Software Engineering Institute at Carnegie Mellon University. Her focus is artificial intelligence, and prior to joining Carnegie Mellon, she worked for Uber’s Advanced Technology Group and IBM Watson. In this conversation, we discuss the benefits and limitations of artificial intelligence — and machine learning, more specifically – for our day-to-day information management.

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Download episode 23